Roof Tent Shipping
At this point in time, the Nesty will only be shipped to addresses in the United States - due to inneficiences in cost of shipping oversized items internationally.
To receive your Nesty, you have three options. Either pick it up from our warehouse in Oceanside, CA, apply for local delivery (SD or OC Areas) or have it shipped door to door for a $300 flat rate in the continental US (lower 48 states). If you live outside of this region, please contact us for shipping rates.
If you chose pick up your Nesty, please make sure it will fit in your vehicle. Box dimensions are 49"W x 57"L x 11" H, and weight with the box is 120 lbs.
Note: When receiving your Nesty, please inspect the tent for any damages that may have occured in shipping. If you find any - take a picture, note the damages, refuse the shipment and then contact us.
All other products are shipped nationwide. Shipping costs will be calculated at checkout.
Standard Return Policy
If you purchased a product from our website (www.reformlife.com) and are not happy with it, you may return it within 30 days of purchase for a full refund - given it is still new and unused.
Please note that original shipping costs are not refunded and customers are responsible for return shipping.
Kickstarter Return Policy
It is not our policy to offer refunds or returns on items received as Kickstarter rewards.
The support we recieve from our Kickstarter backers is what allows us to develop the specifed product. Our "rewards" are not purchases in the traditional sense, they are gifts - that are sent out to our supporters as appreciation in their aid of helping us launch. They provide the capital that allows us to be in that business.
We appreciate your understanding of our policy and the support you have given us. If your reward no longer has any value to you, here are a few things that you could do in the spirit of crowdfunding…
1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours who is into traveling and adventure.
2. Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recuperate that value and possibly even more, throw your reward up on Craiglist or eBay.
3. Give your reward another chance. Some of our products can take some getting used to. All of our gear is designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.
Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.